Stars: Stellaxa uses a virtual currency called Stars to access readings. Stars can be purchased in the app or on stellaxa.com and are non-refundable once used for a reading. Star balances are tied to your account and cannot be transferred to other users. Unused stars remain in your account indefinitely.
Stellaxa Pass (subscription): Stellaxa offers an optional auto-renewing subscription, Stellaxa Pass, which unlocks unlimited chat with Stella, removes ads, and opens every reading type subject to fair-use limits shown in the app. Available periods and prices are shown before you buy and may vary by region. Where offered, a free trial converts into a paid subscription, and an introductory price into the regular price, unless you cancel before it ends.
Purchases on stellaxa.com: on the website you can buy Stars, a personal love reading, or a Stellaxa Pass subscription. Before you pay we show the price and, for a subscription, any introductory price, the regular price and the date it starts. The Pass works for readings on stellaxa.com and in the app when you log in with the same account. A one-time love reading is a single purchase: it is not a subscription and does not include the Pass.
Billing and cancellation: subscriptions bought in the app are billed through your Google Play account; subscriptions bought on stellaxa.com are billed by our payment provider. Both renew automatically unless cancelled at least 24 hours before the end of the current period. Cancel an app subscription in the Google Play Store under Subscriptions, and a website subscription from the link in your purchase receipt email. Deleting the app does not cancel a subscription.
Refunds and withdrawal: refunds for app purchases follow Google Play's refund policies; for website purchases contact us at info@stellaxa.com. Your statutory rights are not affected. For consumers in the EU and the UK: by asking for digital content to be delivered immediately you acknowledge that the 14-day right of withdrawal ends once it has been delivered.
App payments are processed by Google Play and website payments by Stripe through RevenueCat, our billing provider; we never receive your card or bank details.